FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How long does shipping take?
Most orders arrive within 7–14 business days, depending on your location.
2. How much is shipping?
Shipping costs are calculated at checkout. We occasionally offer free shipping promotions.
3. Do you ship internationally?
Currently, we primarily ship within the United States. If you are located elsewhere, please contact us before placing your order.
4. Are your products unique?
Yes. We focus on thoughtfully curated items that are not commonly found in large marketplaces.
Payment Information
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as secure payment providers available at checkout.
2. Is my payment information secure?
Yes. All payments are processed through secure, encrypted gateways. We do not store your credit card details.
3. When will I be charged?
You will be charged immediately after completing your purchase at checkout.
4. Can I use discount codes?
Yes. Discount codes can be applied at checkout before completing payment.
Order & Returns
1. Can I cancel or change my order?
You can modify or cancel your order within 12 hours after placing it. After that, we begin processing and changes may not be possible. Please contact us as soon as possible.
2. What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unused and in original condition.
3. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.
4. How long does it take to process a refund?
Once your return is approved and received, refunds are processed within 5–7 business days to your original payment method.
Ordering from Lanenda
1. How do I place an order?
Simply add your selected items to the cart, proceed to checkout, and complete payment using one of our secure payment methods.
2. Will I receive an order confirmation?
Yes. You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details.
3. Can I track my order?
Yes. Once your order ships, we will send you a tracking number via email so you can follow your package in real time.
4. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your information more easily.